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Meet our engineers

Carmen Santos

Video Vanguard

Stories help us understand the world, connect with others, and sometimes even understand ourselves. As a software development engineer, I help subscribers access video streaming platforms and enjoy their latest TV obsessions.

What is your current role? 

I work as a software development engineer at Amazon Prime Video, where I help build the financial systems behind the streaming platform so that people can enjoy their latest TV obsessions. My role involves reviewing designs, debugging issues, and making sure the systems we build are reliable and scalable.

No two days are the same and every day brings a new problem to solve, which keeps the work exciting and challenging. My time is split between coding, collaborating closely with colleagues, and joining meetings, with a mix of working remotely and in the office.

Outside of work, I create videos about computer science and life as an engineer in London, which I share on TikTok and Instagram. I’m open about the full journey - the wins, the challenges, the achievements, and the setbacks. I want to give an honest look at what the job is really like and hopefully inspire people like you to become an engineer. 

How does your work contribute to society? 

Words have power, and great storytelling really matters. Stories help us understand the world, connect with others, and sometimes even understand ourselves. Books and films can spark empathy, curiosity and imagination, and I believe everyone should have access to those experiences, wherever they are. I’ve often felt deeper connections to fictional characters than to most people, which shows just how meaningful stories can be. That belief is a big reason why I love my role as a software engineer at Prime Video.

Behind every show or film is a huge amount of technology working quietly in the background. By contributing to the infrastructure that powers one of the world’s largest streaming platforms, my day-to-day work helps make great stories available to millions of people. When the technology works well, people can simply press play and get lost in a story they love, and being part of that is incredibly rewarding. 

How did you get into engineering? 

I found my way into engineering through curiosity and a genuine love of learning. At school, I enjoyed studying maths, physics and chemistry. Mechanical engineering felt like the perfect place to bring all the subjects I enjoyed together, while still leaving room to explore different paths.

I studied a Bachelor's degree in mechanical engineering at University and took part in an integrated masters year in which I studied numerical computation and aeroacoustics, and secured an internship at Bosch in the numerical acoustics team. 

After my degree I worked at Rolls-Royce in Germany where I rotated across departments. was introduced to programming while automating simulation workflows, and everything clicked. Coding challenged me in a way that felt deeply rewarding, and I quickly realised it was what I enjoyed most. I started learning more in my own time, building projects using YouTube and blogs, and sharing my journey on social media. That curiosity eventually led me to make the leap into software engineering at Amazon, where I haven’t looked back. It’s been a journey guided by following what excites me, trusting my curiosity, and believing I could learn whatever I needed along the way. 

Factfile

Role
Software development engineer
Favourite part of engineering
Debugging - nothing more satisfying than fixing a technical glitch
Qualification path
GCSEs, A levels, University degree, master's degree

"Surround yourself with people who encourage you to think for yourself and not just take the easy path."

— Carmen Santos, software development engineer

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Go behind the scenes and meet the engineers bringing your latest TV obsession to your screen.

Carmen Santos, software development engineer working from her home office.

Carmen creates social media content about her role at Amazon Prime Video

What inspired you to work in engineering?

I’ve always been interested in how things work, and engineering felt like the perfect way to bring together the subjects I enjoyed most.

My parents also played a huge role in shaping that path. From an early age, they encouraged me to study and told me that I was “a smart girl,” which helped me believe I could take on challenging fields. The confidence they gave me made it possible to pursue engineering, even when it initially felt daunting and intimidating. 

Tips for getting into engineering 

  • Stay curious and don't be afraid to explore different areas. Engineering is incredibly diverse, from aerospace to electronics to software to nuclear energy.  
  • Try things out, build projects that excite you, and don't worry if you change direction. The problem-solving and logic skills you develop transfer across disciplines.  
  • And remember, believing in yourself matters. Surround yourself with people who encourage you to think for yourself and not just take the easy path.

"Try things out, build projects that excite you, and don't worry if you change direction."

— Carmen Santos, software development engineer

Career Timeline

GCSEs

A levels

University degrees

Master of Science in Mechanical Engineering, The University of Aveiro, Portugal

With an integrated master's degree in Numerical Computation and Aeroacoustics, The University of Aveiro, Portugal

Previous roles

Bosch: Intern (aeroacoustics)

Rolls-Royce: Graduate Aerospace Engineer to Methods and Tools Development Engineer

Current role

Amazon: Software Development Engineer II

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